how it works

You want to return an article? No problem! All articels that you have purchased directly from our online shop can be returned. Please note that we reserve the right to claim compensation for the loss of value in case the item will be returned in a used condition. Also, the associated label should not be removed and should be located on the article. The item which you do not like or does not fit can be returned within 14 days after delivery.
Customers are free to reach out to in order to receive a return label. Using this service, a return fee of 6.95 € (Germany) / 14.95 € (EU/Switzerland) will be deducted from the refund amount. However, customers are free to organize the return to the following address on their own expenses:
  • ARYS GmbH
  • Kollwitzstr. 51
  • 10405 Berlin
  • Germany
Customers from Switzerland have to take care of the correct customs clearance of the return on their own. ARYS Store does not take any responsibility for wrongly declared goods.
If customers have received defective goods, the return is free of charge.
If you are having any questions, please contact us at
We are happy to assist customers outside the EU with the returns process. However, the handling and costs must be covered by the customer.
You are also very welcome to return your article directly at our ARYS Store in Berlin - Prenzlauer Berg, Kollwitzstr. 51, 10405 Berlin.